FAQ

This page contains the list of tips and frequently asked questions (FAQ) based on a compilation of the feedback we have received from you. If you have an issue and cannot find the solution from this page, please contact us.

General

Q) What is Pinsite?
A) Pinsite is an enterprise-class web browser that provides easy, quick and secure access to your Office 365 and SharePoint sites. Unlike the Safari or Chrome app, Pinsite enables you to upload documents to SharePoint sites from your iPad while offering the full capabilities of a web browser.

Q) How can I buy it?
A) Pinsite is available on the Apple App Store.

Q) Do you have a free version of Pinsite?
A) Contact us at sales@aircreek.com to request for a free version of Pinsite.

Security

Q) How is my authentication information handled via Pinsite?
A) Pinsite is leveraging Apple Keychain service. This means that your authentication information (password) is not stored in Pinsite but stored in iOS’ keychain after with encryption. This is the same mechanism that Mail app and other world-class Apps use for handling authentication information.

Q) Is my data transmitted to anywhere other than my iPad and my SharePoint
A) No, your data is transmitted to your SharePoint site only.

Q) Are the local cache and documents stored securely?”
A) Yes, all downloaded files are encrypted using Apple hardware encryption. To leverage the Apple hardware encryption, please make sure to set up the device passcode on your iPad.

Q) How can I change my SharePoint password?”
A) From Workspace, tap Edit and select your SharePoint site. Tap Next and tap the accessory button (blue round icon) next to your account. Provide your new password in the Password field and tap Save.

Managing Sharepoint Sites

Q) What versions of SharePoint does Pinsite support?”
A) Pinsite supports Microsoft SharePoint 2013, Microsoft SharePoint 2010, Office 365, Windows SharePoint Services 3.0, Microsoft Office SharePoint Server 2007 and Microsoft SharePoint Online.

Q) What authentications does Pinsite support?”
A) Pinsite supports Office 365 live login, Microsoft ISA and TMG authentication. For other authentications, please contact us at support@aircreek.com.

Q) I cannot connect to my SharePoint site after providing Site URL, Username, Password and Description.
A) Please verify that you have appropriate permissions to your SharePoint site to register your SharePoint site to Pinsite.

File Upload

Q) I cannot upload a document bigger than 50 MB using Pinsite.
A) Your SharePoint site may have the size limit for a file upload to be set to 50MB. Please contact your SharePoint system administrator.

Managing Documents

Q) Can Pinsite edit Microsoft document files or PDF files?
A) No. However, you can send these documents using “Open In…” from Pinsite, and edit these documents using a third-party application such as DocsToGo, QuickOffice or iAnnotate, and send them back to Pinsite. And then, you can upload those updated documents to SharePoint using Pinsite.

Q) Is it possible to “download” a PDF from SharePoint using Filemente, hand over the document to the PDF editor, and then put it back into SharePoint?
A) You can use “Open In…” menu in Pinsite to send a PDF file to other applications such as iAnnotate. Once you finished modifying the PDF file from iAnnotate, you can send the file back to Pinsite using “Open In…” menu in iAnnotate. The modified file will be stored in “Local Documents” section in Pinsite, and you can upload the modified PDF file to SharePoint via “Upload from Local Docs” menu.

Q) What type of documents can I view using Pinsite?
A) You can view the following type of documents—Word, PowerPoint, Excel, PDF, Text, and picture formats. You can also play media files such as MP3 and MOV files.

Q) How do I put documents to Local Documents?
A) With the current version, there are two ways for you to put files to Local Documents:

  1. Using “Open-In”—You can send a document from other applications such as Mail App via “Open-In” function. For example, if you have an email with a document attached, you can open the email from Mail App, view the attached document, and send the document to Pinsite using “Open-In” menu. The document will be stored in the Local Documents folder of Pinsite.
  2. Using “Save” button—When you view a document from Pinsite, you can tap the Save icon (icon with Floppy Disk shape). The document will be stored in Local Documents folder.

Q) How do I pull up a SharePoint document, edit it and then save it back to SharePoint?
A) For editing a MS-word or MS-excel, please perform the following steps:

  1. Select a document to edit
  2. Tap Action item, and tap “Open In…”
  3. Select a third-party editor program such as DocsToGo
  4. Edit a MS-word or excel file from DocsToGo

To upload an edited file to SharePoint:

  1. From DocsToGo, send the edited document using “Open In…” function or Mail app.
  2. From Pinsite, tap “Local Doc Upload” to upload a document.

Troubleshooting

Q) When I register my Office 365 site, I receive HTTP/1.1 500 Internal Server error. I am using a P1 account with my Office 365 site.
A) Please verify that the URL that you provided to Pinsite has the following format:http://[yoursite].sharepoint.com/teamsiteIf you continue to have the issue even after using the above-mentioned format, please contact us at support@aircreek.com.

For other questions, please leave your feedback at Aircreek’s UserVoice or email at support@aircreek.com.